Privacy Policy

Jump Mountains

Last updated: 12/11/2026

1. Who we are

Jump Mountains is a coaching and outdoor therapy business run by Aisha Hannibal, based in the United Kingdom.

Jump Mountains provides transformational coaching, outdoor therapy and supported mountain adventures, helping individuals explore change, develop confidence, reconnect with themselves and discover what's possible.

For data protection legislation, Aisha Hannibal is the data controller responsible for the personal information collected and processed by Jump Mountains.

If you have any questions about this Privacy Policy or how your personal information is used, you can contact me at:

Email: aisha@jumpmountains.co.uk
Website: www.jumpmountains.co.uk

2. What information do I collect?

I may collect and use different types of personal information depending on how you interact with Jump Mountains.

This may include:

Information you provide when contacting me

  • Your name and contact details, including email address and telephone number.

  • Information you include in website enquiries or email correspondence.

  • Information about the coaching or outdoor experiences you are interested in.

Information relating to coaching and outdoor activities

  • Information you share during coaching sessions.

  • Your coaching goals, reflections, progress and agreed actions.

  • Information about your outdoor experience, abilities and interests.

  • Relevant health, medical or accessibility information where necessary to plan safe and appropriate outdoor activities.

Some information shared during coaching may include sensitive personal information, including information about physical or mental health. I only collect information that is relevant and necessary for the service being provided.

Website information

When you visit my website, certain technical information may be collected, including your IP address, browser type, device information and how you use the website. This may be collected through cookies and website analytics.

3. How do I use your information?

I use personal information to:

  • Respond to enquiries and requests for information.

  • Arrange introductory conversations and coaching sessions.

  • Provide transformational coaching, outdoor therapy and supported mountain adventures.

  • Understand your needs and agree appropriate coaching goals.

  • Plan activities with consideration for your safety and wellbeing.

  • Manage bookings, payments and administration.

  • Communicate with you about sessions, changes and practical arrangements.

  • Maintain appropriate business, financial and professional records.

  • Improve my website and services.

  • Meet legal, regulatory and insurance requirements where applicable.

I will only use your information for purposes that are relevant to our relationship and the services I provide.

4. Confidentiality and coaching

I recognise that coaching and outdoor therapy can involve sharing personal experiences, thoughts and feelings.

I treat information shared during coaching sessions with care, respect and confidentiality. Coaching notes and records are kept private and are not shared with other people without your permission, except where there is a legal obligation to disclose information or where I have serious concerns about someone's safety or the safety of others.

Where appropriate, I may seek professional supervision as part of maintaining good coaching practice. Any information discussed will be anonymised wherever possible.

Confidentiality arrangements and their limitations will also be explained as part of our coaching agreement.

5. How do I store and protect your information?

I take reasonable steps to keep personal information secure and protect it against loss, misuse, unauthorised access or disclosure.

Information may be stored electronically using password-protected devices and secure online services, and in paper records where necessary.

Access to personal information is restricted to what is necessary to run the business and provide services.

I only retain information for as long as it is needed for the purpose for which it was collected, or where I am required to keep it for legal, financial or professional reasons.

6. Who do I share your information with?

I do not sell or rent personal information to third parties.

I may share information with trusted service providers where this is necessary to run Jump Mountains and provide services. These may include:

  • Squarespace, which hosts my website.

  • Google, for email and document storage.

  • Payment providers, where used to process transactions.

  • Professional advisers, such as accountants or insurers, where necessary.

  • Emergency services where information needs to be shared to protect someone's safety.

Where I use external service providers, I take reasonable steps to ensure personal information is handled appropriately and securely.

I will not share personal information with other organisations for their own marketing purposes without your permission.

7. How long do I keep your information?

I only keep personal information for as long as necessary.

Different types of information may be retained for different periods depending on why they were collected and any legal or professional requirements.

For example:

  • Enquiry information may be kept for a reasonable period after our last contact.

  • Coaching records may be retained for an appropriate period following the end of our working relationship.

  • Financial and accounting records are retained in accordance with legal requirements.

  • Health and safety information relating to outdoor activities is retained only for as long as necessary for the relevant purposes.

When information is no longer needed, it will be securely deleted or destroyed.

8. Cookies and website analytics

My website is hosted by Squarespace and may use cookies and similar technologies to help the website function, understand how visitors use it and improve the experience.

Some cookies are necessary for the website to operate. Other cookies, including analytics or marketing cookies where used, may require your consent.

You can manage your cookie preferences through the cookie settings on the website. You can also manage cookies through your browser settings.

For more information about cookies, please refer to Squarespace's own privacy and cookie information.

9. Your data protection rights

Under UK data protection legislation, you have rights in relation to your personal information. Depending on the circumstances, these include:

  • Right to access: You can ask for a copy of the personal information I hold about you.

  • Right to rectification: You can ask me to correct information that is inaccurate or incomplete.

  • Right to erasure: You can ask me to delete your personal information in certain circumstances.

  • Right to restrict processing: You can ask me to limit how your information is used in certain circumstances.

  • Right to data portability: You may be able to request your information in a portable format.

  • Right to object: You can object to certain types of processing.

  • Right to withdraw consent: Where I rely on your consent, you can withdraw it at any time.

If you would like to exercise any of these rights, please contact me using the details above.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk

10. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in how Jump Mountains operates or changes in data protection requirements.

The latest version will always be available on my website, with the date of the most recent update shown at the top of the page.

11. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please get in touch.

Aisha Hannibal
Jump Mountains
www.jumpmountains.co.uk
Email: aisha@jumpmountains.co.uk